Privacy Policy

Effective November 23, 2017

Welcome to TOPGAN.CA! Your privacy is very important to us. The purpose of this Privacy Policy (the “Policy”) is to describe what Personal Information (as defined below) and other information George Gan, The George Gan Team, The TOPGAN Team (collectively “TOPGAN”, “us,” “our,” or “we”) may collect from you, how we may collect it, with whom we may share it, as well as the choices you have regarding our collection of information and our use and disclosure of that information to other parties.

We may collect information through our website located at georgegan.ca, topgan.ca, thetopganteam.wixsite.com, any other site on which this Policy is posted (including any subdomains and mobile versions of each, a “Site”, and collectively, the “Sites”), Wechat application-“多伦多找房网” (the “Application”), Email newsletters and online advertisements(the “Ad Providers”). The Application, Sites and Advertisements are collectively referred to as the “Services”.

Except as otherwise discussed in this Policy, this document only addresses the use and disclosure of information we collect from you through our Services. For some services, we may collect and transfer Personal Information to a service provider, or you may visit other sites or service providers through third-party links in our Services, who may collect and use your Personal Information for other purposes. We encourage you to review the privacy policies of these third-party sites before you disclose your Personal Information to others.

If you do not agree to the terms of this Policy, please do not use our Services.
Third parties

This Policy does not apply to information collected by third parties, such as when you visit a third party website, or interact with online advertisements. Please take a moment to review the privacy policies of third-party sites before you disclose your Personal Information to them, as we disclaim responsibility for their actions with regard to your information.
Information we collect

We may collect personal and other information about you when you use our Services, as described below. “Personal Information” is information about an identifiable individual, such as their name, mailing address, email address, phone number, IDs or SIN number whether used alone, or when combined with other personal or identifying information which is linked or linkable to a specific individual. We typically collect Personal Information and other data from you, and use that information as set forth in this Policy or otherwise communicated to you from time to time (subject to your consent when required by applicable laws).
When you register or sign up for our Services

You may register for our Services in order to receive real estate news, latest market update, access our real estate resources, and for other features we may add from time to time. You may be registered for our Services automatically when you contact us regarding a property or inquire about us or our Services. If you register for our Services, we collect Personal Information such as your first and last name, email, phone number, IDs, SIN number and any other Personal Information required on the registration form or worksheet. We primarily use this information to reserve pre-construction units on behalf of you, draft Agreement of Purchase and Sale and other relative documents, provide information you have requested, send you information and newsletters related to real estate markets and/or other information we think may interest you, and for other matters described in this Policy.

Newsletters, Inquiries and Emails
We may offer newsletters and/or other communications to share information with you about real estate, helpful guides and information, and other topics or offers in which we believe you may be interested. You may sign up to receive information about properties, pre-construction projects or to join our general mailing list. If you inquire regarding a pre-construction project, you may automatically be placed on a list to receive email updates regarding any other pre-construction projects.

Please note, if you choose to provide your IDs, SIN number and other contact information in order to reserve a pre-construction unit, we will submit your information to the sale officers from builders and/or other sales associates independently owned and operated. However, we cannot control how these sale officers from builders or independent sales associates use that information, and therefore this Policy does not apply to their use of your Personal Information. Please contact the associate or sale office directly to learn more about their privacy practices.

Cookies, web beacons and other tracking technologies
Our Sites use cookies, which are small, commonly-used files that are transferred to your computer by us or a third party when you allow your browser to accept cookies. Similarly, we or our third party service providers/advertisers may also use “web beacons,” “pixel tags” or other tracking technologies, which are typically small pieces of code placed on a web page to monitor behavior and collect certain data regarding the actions of our guests online.

These cookies and other technologies may be used to track across time and sites. For example, these technologies can be used to analyze your online traffic patterns, to enhance your experience when using our Sites, to store information during your session, to personalize the Sites for you based on your preferences and selections, to target advertising or content to you (as described further below) and to collect information about you and your visit to our Sites for other marketing and business purposes. You can adjust your privacy preferences regarding the use of cookies and similar technologies through your browser. However, disabling cookies may impair your user experience and disable certain features of our Sites.

Data about your activities online may be collected for use in providing advertising tailored to your individual interests, either by us, our affiliates, or third parties. We may work with third parties such as network advertisers and ad exchanges to serve advertisements across the internet and may use third party analytics service providers to evaluate and provide us and/or third parties with information about the use of these ads on third party websites and viewing of ads and of our content.

We and these third-party vendors, including Google and Facebook may use third-party technologies (such as a Facebook Custom Audience Pixel) together with our own first party technologies in order to analyze ad impressions, your use of ad services, and interactions with these ad impressions and ad services. The information collected may also include information about your visits to our Sites, include the pages you have viewed and what content you have seen. These third-party tracking technologies may be set to, among other things: (a) help deliver advertisements to you that you might be interested in; (b) prevent you from seeing the same advertisements too many times; and (c) understand the effectiveness of the advertisements that have been delivered to you.

You can opt out of certain advertising by visiting the Network Advertising Initiative opt out page or permanently using the Google Analytics opt out browser add on. If you wish to take steps to opt-out of tracking by certain online advertisers, you can visit the Digital Advertising Alliance’s opt-out page at https://www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising. org/optout_nonppii.asp. To learn more about how to opt out of Google’s use of cookies, visit Google’s Ads Settings, here. You may control Facebook’s use of interest-based ads through your Facebook account settings, or may visit the customer support page here. Please note, at this time we do not respond to browser-based “do not track” signals.

To learn more about cookies and similar tracking technologies, and how they can affect your privacy, visit allaboutcookies.org. To learn more about, or to opt-out of Google’s analytic and marketing services, visit Google Analytics Terms of Use, the Google Privacy Policy, or Google Analytics Opt-out.

IP Addresses and Click-stream Data
Our Sites, Application and Ad Providers may collect other information from you when you access our Sites and advertisements, including your IP address and the pages you visited and content you viewed. The Information collected cannot typically be used to identify you personally. However, if you have registered, it may be possible for us to link certain information to information that identifies you personally. Information collected includes information sent to us automatically by your web browser, the address of the web page you were visiting, information about your operating system, the browser you are using, the date and time of your visit, and online traffic patterns and content accessed.

If you contact us through the Services.
You may contact us with questions about our Services, our business or other matters. Any information you provide through our Services, including your name, email, phone, and residence information will be used in the context of resolving your request or answering your inquiry, or to provide additional information related to that inquiry. We may also place you on our marketing list for information related to your inquiry or which we otherwise believe would be of interest to you, and we may otherwise use your information as described in this Policy.
How we Use Information

We use collected information to make available and to improve our high standard of reliable services. We use such information to:

  • respond to inquiries or service requests and monitor such responses;
  • provide information about and market our products or services;
  • resolve problems;
  • manage the Services and assess usage;
  • enhance or personalize your experience using our Services;
  • inform you of offers or new features that we believe may be of interest to you;
  • provide information or services you have requested;
  • process or maintain your subscription to a newsletter or mailing list;
  • facilitate various programs, promotions or events in which you participate;
  • target advertising or content, or for other advertising, promotional or marketing purposes;
  • study the use and popularity of various areas of our Services and to improve our Services; and
  • analyze general locations where our content is viewed. We may also use such information for other purposes related to our business or that of our related entities, as well as for any other purpose described in this Policy or any other agreement you may enter with us or otherwise as we may disclose to you or to which you consent from time to time.

How we Share Information

Generally. Personal Information we collect will not be shared with any third parties. However, we will share all or partial personal information to a trusted third parties depending upon the purpose for and the necessity.  When you request for reserving a pre-construction unit or offering, we will disclose your information to those parties, for example, independent sales associates, sale representatives from builders and/or any other relative entities, in order to satisfy your request.

In addition, you may also request to receive information relating to third parties who are not affiliates (such as mortgage brokerage partners, banks, or one of our partners, sponsors or service providers). In the event you request information from, or request to be contacted by such a third party, we will share your Personal Information with them.

Anonymized Information. We may share analyses of our server logs, traffic or information relating to customer leads, including details regarding usage of our Sites and general information about our audience, with current or potential advertisers or business partners. Such disclosures typically aggregate usage data from these analyses and other information not generally considered to be Personal Information.

Site/Ad Providers. We may, without your consent, share Personal Information and other data with service providers who provide certain services on our behalf, or in the other circumstances noted below. For example, we may share certain Personal Information we collect with third parties such as providers of data hosting or processing services, or other service providers. We also reserve the right to share any information we possess or data derived from it with service providers or others if such information has been reasonably de-identified.

Legal Disclosures. Finally, we may, without your consent, access and disclose your Personal Information, any communications sent or received by you, and any other information that we may have about you as may be permitted or as we believe in good faith may be reasonably necessary to comply with any law, regulation, rule or court order; pursuant to subpoenas or other lawful requests from governmental, regulatory or administrative agencies or law enforcement authorities (including in response to law enforcement or national security requirements); to respond to any claims, or to prevent, investigate, identify persons or organizations potentially involved in, or take any action regarding suspected fraud, violations of our Terms of Service, or activity that appears to us to be illegal or we believe may expose us to legal liability. Additionally, we may disclose Personal Information in situations that we believe to be emergencies involving potential threats to the physical safety of any person or property, if we believe that your information in any way relates to that threat.
Your choices

It is possible for you to use most of our Services without giving us any Personal Information. When you do register with us or give us Personal Information, you may sometimes have an opportunity to unsubscribe from email newsletters by clicking on the unsubscribe link in the email. You may get more information or opt out of all information for marketing purposes by contacting us at the address, email or phone below.
Links and Redirection to Third Party Services

The Services contain links and may redirect you to Third Party Services. Third Party Services are not under the control of us, and we are not responsible for the data privacy or security practices of such Third Party Services, or how they may use the information you provide. Please be aware that when you enter a Third Party Service, any information you provide, including financial information, is subject to the terms of use and privacy policy of that site or service.
Information Security

We have implemented reasonable security measures to safeguard the Personal Information you provide us. However, please keep in mind that we cannot be liable for the actions of third parties to whom we may transfer your Personal Information in accordance with this Policy. Furthermore, please remember that “perfect security” does not exist on the Internet, and accordingly we cannot provide any guarantee that your Personal Information or any other information you provide us will remain secure.
Effective Date; Policy Changes

Each time you use the Services, the current version of the Policy will apply. Accordingly, when you use the Services, you should check the date of this Policy (which appears at the top of the Policy) and review any changes since the last version. We reserve the right to modify this Policy at any time and without notice other than simply posting such modifications. Any such modifications will be effective immediately upon posting on the Services.
Limitation of Liability

By providing us with any Personal Information, you expressly and unconditionally release and hold harmless  TOPGAN and their related service providers, licensors, and its or their respective officers, directors, employees (collectively the “TOPGAN Parties”) from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected Personal Information. In addition, while we take reasonable steps to prevent third party companies from making unauthorized use of your Personal Information, we cannot be held be held liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected Personal Information by those third parties.

UNDER NO CIRCUMSTANCES SHALL ANY TOPGAN PARTIES BE LIABLE FOR ANY DAMAGES (INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, CONSEQUENTIAL, LOST PROFITS OR LOST REVENUE) THAT RESULT FROM THE USE OF THE INFORMATION OR MATERIALS, EVEN IF THE TOPGAN PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
International guests

If you are accessing our Services from outside of the Canada, you consent to the transfer of your information to the Canada, and the processing, use, and sharing of your information in accordance with this Policy. Regardless of where your information is collected or transferred, the information will be treated in accordance with this Policy.

 

Contact Us

You may contact us with your questions or comments regarding this Policy or our information collection and dissemination practices at:

George Gan, Broker, BASc
RE/MAX CROSSROADS REALTY INC., Brokerage

8901 Woodbine Ave., Unit 208, Markham, ON L3R 9Y4, Canada

Cell: 647-272-6400

Office: 905-305-0505 Fax: 905-305-0506

Email: [email protected]